Shipping Policy

We ship product from various distribution points throughout the country in order to deliver parts in a timely manner. All parcel shipping takes place Monday thru Friday. We make every effort to ship in-stock orders received by 12:00 PM Central Standard time the same day. Orders that include back-ordered parts will be held to SHIP COMPLETE unless partial shipping is requested. If a partial shipment is requested, additional shipping charges will apply.

For items weighing over 150 lbs, we offer LTL truck deliveries through a number of regional carriers. Customers will be contacted prior to shipping for approval of LTL truck freight charges.

We do not offer USPS shipping options.

Due to the UPS dimensional weight program, certain items may be deemed oversized. These items will incur additional shipping charges after checkout. Inverter Service Center will contact all customers in these instances for approval prior to shipment.

Free Freight Offer:

We are pleased to offer free ground shipping for in-stock orders over $100 to locations within the contiguous United States. This offer consists of free ground shipping of parcel packages with a carrier of our choice. Shipments to Hawaii, Alaska, and outside of the contiguous US do not qualify for this offer. Items deemed by UPS/USPS as oversized either by weight or dimension do not qualify for this offer. In addition, any items that cannot be shipped via a Parcel carrier will also not qualify. You may contact Inverter Service Center via email or phone if you question whether specific items are included under the Free Freight Program. We will do everything possible to give customers the benefit of the doubt in these instances, though we reserve the right not to sell any product at a loss.

Domestic Shipping Charges & Expedited Services:

The shipping amount shown at checkout reflects the cost of shipping with UPS Ground & FedEx Ground to locations within the contiguous United States. Hawaii and Alaska customers can receive freight quotes over the phone or by e-mail, but it may be charged at a higher rate than shown.

Inverter Service Center also offers the following expedited delivery options:

  • UPS NDA SaturdaySaturday morning delivery of packages shipped on Friday (special request by phone only)
  • UPS NDA Early AMEarliest possible next business day delivery (special request by phone only)
  • UPS NDA (Red)Next business day delivery
  • UPS 2nd Day (Blue) 2-business day delivery
  • UPS 3 Day Select (Orange) 3-business day delivery

The expedited shipping cut-off time is 12:00 PM Central Standard time for in-stock items. We will do our best to accommodate expedited shipping requests after the cut-off time, though we cannot guarantee shipment of expedited orders placed on-line after the cut-off time. Please contact us at (800) 621-1271 for expedited shipping inquiries after 12:00 PM Central Standard time. Expedited orders may incur additional shipping charges not reflected at checkout. We will contact you if additional charges are required.

Some items are not available for expedited air shipments. In the event an item cannot be shipped by air shipment, Inverter Service Center will change the order to Ground shipping and alert you to this change. We will also credit the shipping difference back to the customer.

Shortages & damages MUST be reported within 5 days of receipt in order to receive credit or replacement.

International Shipping:

For international shipments, we offer UPS Worldwide International service. International orders may incur additional shipping charges not reflected at checkout. We will contact you if additional charges are required. The final shipping amount charged by Inverter Service Center is for the delivery costs only and does not include any taxes or duties. All taxes, duties, and brokerage fees associated with international orders are the responsibility of the customer at time of delivery.

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